Slide 1

Secured Contact Center Solutions

Slide 1

Enhancing Customer Experience

Slide 1

Expanding Customer Growth

previous arrow
next arrow

Who We Are: Our Technology

TeleRock BPO is a 30,000 sq. ft. Contact Center Facility in Kingston, Jamaica. We have 400 seats available, backup generators, UPS systems, backup servers and dedicated fiber optic infrastructure.

We provide an omnichannel, 100%  cloud-based contact center solution that scales to support businesses of any size. Telerock BPO operates under the AWS (Amazon Web Services) “Well-Architected Framework” hence, our infrastructure is compliant with the cloud industry best practices.

Telerock BPO can provide quality services to all clients. We offer the best customer experience solutions by making quality, time and competitive pricing our top priorities.


At TeleRock BPO, we understand that time is valuable. We strive to work efficiently while maintaining a high standard.


We offer a technologically advanced facility, quality equipment and most importantly the best agents that are dedicated to providing superior customer experiences for your company.


Competitive pricing is what makes us stand out. At TeleRock BPO, we offer reliable customer experience solutions to cater to your specific needs.

Your Back Office is Our Front Office

We are a BPO company with years of collective contact center experience. We can provide a customized solution for your specific needs.

Our Services

Customer service/ customer experience

Superior customer service creating positive experiences that will increase your brand’s customer loyalty.

sales and reservations

Our highly skilled sales agents will effortlessly guide your customers to the right products or services- no matter the industry!

Order adjustments

Have no worries knowing we will seamlessly handle any order adjustments for your business.


We ensure a positive, accurate and efficient return process for your brand.

Financial Services

Our trusted agents are well equipped to handle your banking, credit repair, collection services and so much more!


Conducting surveys just got easier with our user-friendly surveying technologies!


We allow you to expand your business immediately and efficiently by providing this all inclusive option.

Join our amazing team