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Who We Are: Our Technology
TeleRock BPO is a 30,000 sq. ft. Contact Center Facility in Kingston, Jamaica. We have 400 seats available, backup generators, UPS systems, backup servers and dedicated fiber optic infrastructure.
We provide an omnichannel, 100% cloud-based contact center solution that scales to support businesses of any size. Telerock BPO operates under the AWS (Amazon Web Services) “Well-Architected Framework” hence, our infrastructure is compliant with the cloud industry best practices.
Telerock BPO can provide quality services to all clients. We offer the best customer experience solutions by making quality, time and competitive pricing our top priorities.
Time
At TeleRock BPO, we understand that time is valuable. We strive to work efficiently while maintaining a high standard.
Quality
We offer a technologically advanced facility, quality equipment and most importantly the best agents that are dedicated to providing superior customer experiences for your company.
Price
Competitive pricing is what makes us stand out. At TeleRock BPO, we offer reliable customer experience solutions to cater to your specific needs.
Your Back Office is Our Front Office
We are a BPO company with years of collective contact center experience. We can provide a customized solution for your specific needs.
Our Services
Customer service/ customer experience
Superior customer service creating positive experiences that will increase your brand’s customer loyalty.
sales and reservations
Our highly skilled sales agents will effortlessly guide your customers to the right products or services- no matter the industry!
Order adjustments
Have no worries knowing we will seamlessly handle any order adjustments for your business.
Returns/refunds
We ensure a positive, accurate and efficient return process for your brand.
Financial Services
Our trusted agents are well equipped to handle your banking, credit repair, collection services and so much more!
Surveys
Conducting surveys just got easier with our user-friendly surveying technologies!
SEAT LEASING
We allow you to expand your business immediately and efficiently by providing this all inclusive option.